The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Contact your local post office to find out where your package may be. It may be misdelivered, or simply marked "delivered" in error. Once a package is marked delivered, it is the addressee's responsibility to contact the post office and resolve the matter. We are not responsible for lost or stolen packages once they are marked delivered. Buyers are responsible for providing a safe and secure place for package delivery, Seller will in no way be responsible for packages that are stolen or otherwise missing after being marked delivered.
Contact us right away with pictures of the damage. We will, at our discretion, offer a refund (partial or full depending on situation) or replacement. We must have proof of damage to provide any resolution and the buyer MUST retain all original packaging materials.